Our Code of Ethics

As a member of AAIA's Car Care Professionals Network, we pledge to an established code of ethics. As a business that supports ASE and employs ASE-certified technicians, GIC Car Clinic also subscribes to the Code of Responsible Automotive Servicing Practices and the ASE-Certified Technicians' Code of Ethics. These standards require us to maintain the finest quality auto repair services in the industry every time. This rating demands our technicians always provide first-class workmanship, are continually learning, provide honest services, and always work in the best interest of the customer.

As a member of AAIA’s Car Care Professionals Network, I pledge to:

• Provide the highest quality service possible.
• Adopt and follow accepted industry standards of service, training and certification.
• Commit to lifelong pursuit of education, dedicated to improving my technical and managerial knowledge and skills, as well as those of my employees.
• Conduct business in a professional and courteous manner with my customers, co-workers and the general public.
• Foster and maintain positive relationships with my customers, providing systems for communication and problem resolution.
• Actively support the profession and the industry, lending my name and efforts to issues of national importance.
• Support the industry at the state and local levels.
• Maintain facilities that are safe, clean and customer-friendly.
• Help educate the public about automobile maintenance and repair, utilizing tools from the “Be Car Care Aware” campaign.
• Operate my business with integrity, doing what’s best for the customer, the profession and the industry.

As a business that supports ASE and employs ASE-certified technicians, GIC Car Clinic subscribes to the Code of Responsible Automotive Servicing Practices. As such, we promise to:

• Recommend corrective and maintenance services and explain to the customer which of these are required now to correct existing problems and which are for preventive maintenance.
• Offer customers a price estimate for work to be performed.
• Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
• Make every effort to keep customers informed about appointments and completion deadlines.
• Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
• Furnish or post copies of any warranties covering parts or services.
• Exercise reasonable care for the customer’s property while it is being serviced.
• Fix the customer’s vehicle right the first time.
• Maintain a system for fair settlement of customer complaints.
• Cooperate with established consumer complaint mediation activities.
• Uphold the high standards of our profession and seek to correct any or all abuses within the automotive industry.

All ASE-Certified Technicians employed at GIC Car Clinic promise to uphold ASE’s Code of Ethics for technicians, which makes the following pledges:

• I will strive to produce nothing but first-class workmanship.
• I will take advantage of every opportunity to increase my knowledge and skills concerning the work I am doing. I will dedicate myself to lifelong learning.
• I will use only those materials that are proven to be safe and recommended by the manufacturer.
• I will recommend to a customer only work on the vehicle that I believe to be necessary.
• I will treat every customer’s vehicle as I would my own.
• I will attempt to correct any honest mistake made by another technician, without damaging the reputation of that person or their business.
• I will conduct myself so as to maintain and increase the public respect for all ASE-Certified Technicians.
• I will practice Service Integrity, which means that to the best of my ability, I will always work for the best interest of the customer, my employer and myself.

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GIC Car Clinic is a full service shop with ASE-certified mechanics providing auto repair services for all makes and models.  Contact us in San Jose, California to schedule your vehicle repairs.

(408) 279-5510

375 Bird Avenue, San Jose, CA 95126

Open Monday to Saturday, 8:30am to 6:00pm